# FAQ ## Q1: How do I start using NFT Launchpad? A: Getting started is easy! Simply click on create a collection, connect your wallet and follow the steps. ## **Q2: My wallet is not one of the compatible wallets on the website, what should I do?** **A:** We have the option to ‘manually mint’ when minting. This means you can PAY from ANY wallet and SEND your ordinal to any wallet.
 ## **Q3: I paid for my inscription but I haven’t received it yet?** Bitcoin is slow. Study Sats/vB. Check your transaction on the mempool. If its been more than 12 hours, please open a ticket ⁠in out discord[ ](https://discord.gg/pgjsDe7gVH) ## **Q5: Exceeding mint limit?** A: Wait 10 minutes for your initial order to expire, then try again. ## **Q6: My wallet has enough BTC Why does the payment wallet balance show insufficient?** A: You may not have enough BTC to cover gas fees and/or mint fees.
 ## **Q7: Can low sats/vB transaction be front run?** A: No, if your transaction is confirmed a the order screen, you are good to go. ## **Q8: Where can I find my OrderID?** A: The ‘My Orders’ tab at the top of the webpage. ## **Q9: Which address should i put in the receiving address field when minting?** A: Your taproot address, it starts with bc1… ## **Q10: How do i check if im elgible for a mint?** A: Click the wallet icon in the WL Phase box. ## Q11: Is my personal information safe with you? **A:** We are committed to protecting your privacy and personal information. We do not use cookies or track personal data beyond what is necessary to improve your experience and facilitate transactions. For more information, please review our Privacy Policy. ## Q12: How can I contact support if I have an issue? **A:** For any issues or inquiries, please join our Discord server and use the ticket system available there. Navigate to the **#support-ticket** channel and follow the instructions to create a ticket. Our support team will be happy to assist you. For more detailed questions or assistance, don't hesitate to contact us through our Discord server: . Our community and support team are here to help! --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://info.ordinalgenesis.xyz/ordinals/faq.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.